Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of special-buys-online.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
H***s –
Excellent item Highly recommended
Customer –
Curve t-shirt. On the body it can be seen that the silver strip is not sewn exactly
J***i –
looks good. very fast deliver. i ordered on 11 November, then received 14 November in Australia! i normally M in Australia and Japan, but S was right for me. only one thig is thread is out. i cut it, but wonder if it’s ok..
M***a –
The material is light, it is not hot at all. But i thought it would be denser.
J***a –
Riga reached in three weeks. All as in the picture. The order is satisfied.
N***A –
Height 174. Dimensions 92-74-92. I order for the second time, the first went mold near the sequins, when left in the car for a vacation. Black looks better because. It is not visible that the sequins are sewn on white fabric and cut in blue curve
E***a –
The goods came quickly, less than a month. In shane’s bag. At its 42-44 ordered s, for me it is ideal, not in the skirt, as i like, on the shoulders well. Quality quality fine synthetics, white shines through. Sewing in places is not very, in the photo it is visible: from below the paedki pull, the sleeve is sewn not exactly. But i’m not picky, for 500 rubles worthy! Suitable with everything)
N***a –
On my og-92cm just right. It is not sewn neatly. the gate curve. and so the chiffon is chiffon, i.e. It should be visible.
K***k –
Blouse pleased, i really like, the fabric is something like chiffon, paetochki small, neatly attached, delivery less than a month, tracked, in size.
V***y –
I really liked the blouse!!! Sewing is good. On the OG 87, waist 65, hips 90, took S. free does not tighten, does not hamper the movement of the hand. Very elegant!!! Track tracked!
Customer –
I ordered july 20th and received august 1st. Good quality
R***S –
Beautiful garment. Very good quality, a little transparent the fabric but it is beautiful. He arrived in just 10 days at my home address.
Customer –
Pretty brusa, same as the picture, super fast shipping only 7 days
I***o –
Cool top. I order for the second time in this store. Shipping fast and quality super.
A***a –
Ordered 21.09. received 15.10. Summer wear is fine. Size s approached. chest girth 80. It’s nice to the body. The order is satisfied. In the photo is crumpled, sorry, as received, immediately sfotkala))
T***B –
The blouse is good, but the white part is slightly translucent. The size approached xs on og 84 and ot 60
E***v –
The white part shines a little. on the growth of 154 bolshevat, and so everything is fine.
G***o –
T-shirt class, though slightly stretched in the chest, my parameters chest volume 94, waist 77
K***s –
Very good jacket! I took it for my mother’s gift! Come to my profile kristya3592
T***z –
I loved it equals q the picture, it came very fast to my house in 11 days thanks to the store