Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of special-buys-online.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a –
Shipping less than 2 weeks, track tracked The jacket is cool!!!!! Soft, the child is delighted!
J***r –
Shipping was fast and it keeps me warm surprisingly because it’s cropped
A***o –
Nice and soft, I would say on par with Uniqlo’s fluffy yarn jacket! The inside is as fluffy as the outside. I bought the burgundy colour, it’s a tiny bit lighter than expected but still cute. I bought a size XS. For reference, I am 5ft 3in tall. Bust 85cm (33.5in); waist 63-65cm (24.8-25.6in); hips 87cm (34.25in). I typically wear size AU 6/XS in bottoms and size AU 8/S in tops. As you can see in the photo, it still covers my bust even if I lift my arms up as high as possible. The sleeves are long such that I can cover almost my entire hand (fingertips poking out) — my perfect sleeve length. The hood is big and roomy — it can fit over my space buns easily. It got to me in Sydney so quickly! My only issue is that it keeps on shedding little little bits of fluff everywhere, even if I’m not wearing it. I will leave additional feedback after having washed it.
B***. –
Delivery in 12 days! Record on AliExpress :))) Thank You. Sweatshirt mięciutka, cute. Sleeves for long (because I am low) but this does not mind. When the weather is cold better have such 🙂
Customer –
It’s super warm short but monisimo
Customer –
On height 156 cm long sleeves. In general, I liked it. Fast shipping.
A***i –
Is very cute thinner than I expected but convenient and beautiful. Thank you so much
K***l –
All as in the picture! The bottom edges are not processed, but, hopefully, it will not turn into a problem. Short on the growth of 164, to blow with a short jacket will be unequivocally, and so the material itself is very warm, so that the T-shirt is stuffed, in jeans to fill-and chased. Delivery due to Chinese holidays 3-4 weeks, otherwise it would be palpable faster. Communication is happy, although with the store and did not communicate. Peace to all!
P***r –
It is beautiful super comfortable, very soft, arrived soon and good quality, I recommend
A***a –
Excellent, i love it, it’s very warm, thank you very much
Customer –
In just 10 days I arrive in my city in the state of Puebla. The very cheap and quality vuena sweatshirt, I asked for my daughter and she liked it very much. We’ll order more clothes.
A***m –
very fast delivery. i love it. normaly wear a S orderd a M. fit perfectly.
P***a –
Fits perfectly! Sweatshirt is very warm, has gorgeous color and is my view very well made. Future very quickly, in under 2tyg. Recommend!
V***m –
Awesome and comfy!!! Highly recommended!!!
L***l –
Amazing quality, fuzzy, warm and comfortable. It took about 18 days to come. Ordered a large so that it wouldnt be too short. I recommend
J***z –
I arrive long before time, in perfect condition. Very satisfied with the product
F***f –
I liked it very much, it’s very nice and warm I had a problem with the address but the very kind store fixed it
C***e –
It’s beautiful and very soft i love it plus it demoro very little to arrive it would be about 3 weeks i love it i’m very happy with my purchase i am s and i ordered xs and it looks great also
J***r –
Anything Shein I love!! And I love this sweater I got the xl and it fits perfectly! I’m 5’4 and I’m 135 pounds. It’s really nice material so fuzzy and soft love it and it got here within two weeks to Canada ! Love it!
F***f –
bought size L and it’s perfect, the color is rich and the hoodie is really soft