Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of special-buys-online.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***a –
I’m happy. Good quality for this price, synthetic, but comfortable to wear. Sits well, came quickly. For summer-just right
C***o –
He arrived in 15 days. The fabric is no big deal but not transparent. Slightly elastic and feel phenomenal, even though I have a lot of chest and I’m filled too. Best Buy in time, I’ll order another
L***a –
Good sarafan, really liked. parameters 92/72/96 l is not big and not small, then what you need.
C***g –
Fits me perfectly. I’m 168cm and 40kg. Items as described. Fast shipping of a week. Fourth time buying from store. Highly trusted and Highly recommended.
Y***a –
Excellent dress)) the fabric is not rubberized jersey, and the costume fabric, stretches a little. On the parameters og-ot-ob 87-67-97 and the growth of 176 cm the village is ideal, not very short, does not pull armpits. Sewn well, the threads do not stick out. Delivery to kiev about two weeks. My best recommendations for purchase)))
E***e –
IM AMAZED !!! DRESS WAS SHIPPED ON AUGUST 31st and I received it today September 3rd !!! Eerily fast delivery. I highly recommend! Dress is very cute and the L fits me perfectly.
V***v –
As always, everything is on top! Fast shipping. Good things. Good quality. The dress shines through. The store put two gifts.
K***i –
Beautiful dress. It is strecahy and quaulty fabric. It fit perfect to usual size. Delivery to Croatia only 15 days. I am very satisfied.
I***a –
Dress cool!!! Very long waited for him, also lost at the post office, but eventually waited!!! The fabric is thin, but dense, stretches, does not shine through. On height 163, waist 60, weight 46 ordered xs, the village is perfect. Thank you very much!!!
J***s –
this was a little tight… but not bad. better quality than I thought it would be. will likely buy a medium next time (I’m between a 4 and 6 in US size).
Customer –
Arrived in one week-very fast! I like it.. hight quality dress!
J***a –
Fast delivery, 16 days to kaliningrad. The dress for its price is very even good. The fabric stretches, the bottom shines a little. At its 46-48 size ordered l, village as poured. I order the second thing from this store-the quality is always on top!
A***a –
The dress is excellent for its price. This is a dense stretch synthetics. At 48 size xl sat down as poured, one but, in the area of the armpits remained small ears-will have to sew a little. The sewing quality is normal, but protruding threads are found. It came very crumpled.
I***a –
Very good dress, ordered first one light green, then black, light green fabric was denser, black slightly shines through. Both dresses i shortened
L***a –
The dress is good, sorry only with the size did not guess. I’m not thin, but not thick-parameters 96-80-96, height 160, weight 60. Usually i wear the size 44-46, here i ordered the largest xl (guided by the table). As it turned out the dress stretches very well and in the end i could safely take l or m, in general the dress turned out to be large and sits not beautiful, i have to suture it. In the chest of the axe, behind the axe, on the sides hanging. Track is tracked completely. In the nizhny novgorod region came in 20 days.
A***a –
Delivery to KZ month. Quality synthetics, shines through. Size. Took to wear in the office with a shirt.
E***s –
Quality is super, there is no need to hang on, sending fast and delivery for a week…
Z***a –
The dress came quickly, the seams are even, it sits perfectly on me, in the photo you only need to pat)
V***e –
Super fast delivery, 14 days from order till delivery to my house. Nice dress, neatly sewn, though I should say material is very poor synthetic. Size ir good, lenght also. For that price very good.
P***e –
Shipment doszla 6 days before the date! But no tracking capabilities. This size for slim person is perfect. I have 156 cm tall. Neckline also is super, nothing comes out. General well fitted, material very thin and would rather not super quality. But Recommended Buy this price 🙂