We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 20 customer ratings
20 reviews
100% of buyers enjoyed this product!
5 stars
( 20 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
Customer –
so beautiful…i will buy tis product again quick delivery
Rated 5 out of 5
B***b –
Great products if you will highly recommend store sent it very fast. I intend to buy another six. I gave the Customs $13. But the materials are very heavy and good quality
Rated 5 out of 5
Z***k –
Spoon traction, national Packing in a micron bag on another photo, in cannons Delivery here three
Rated 5 out of 5
E***e –
The packaging came in very nice and locked bags. They look great. They are heavy. I ordered two sets since I couldn’t be sure, now I’ll order another six sets. Supers.
Rated 5 out of 5
K***s –
The devices are excellent. There are no complaints to the store. Delivery was meant by sdecom to the apartment. And it’s disgusting!!! they appointed time and did not come 2 times! Then the courier just didn’t show up. On the phone of the hotline learned that the parcel will be collected to return to the seller. We agreed in the end that i will take it from the point of issue itself, but it was not here. Sdek kept calling me, trying to set the delivery time home. 2 weeks i tried to get my order, talking to different delivery staff, repeating the same arrangements. As a result, i had to travel 2 points of issue and 1 warehouse-sorting to catch my parcel, because. The operators of the call centres constantly misinformed about its location.
Rated 5 out of 5
M***a –
Drives! Good quality building! Took almost 2 months to arrive
Rated 5 out of 5
M***n –
Super happy with this product. Just like the description. Shipping very fast. I recommend 100%
Rated 5 out of 5
Customer –
Spoons very beautiful arrived quickly
Rated 5 out of 5
A***S –
Very fast shipping. Sdek was brought home. The goods are excellent, i will take more
Rated 5 out of 5
J***l –
Thank you to the store for the goods and the speed of sending it deserves 5 stars I advise you to deal with the product magnificence
Rated 5 out of 5
Customer –
The store is well done, definitely recommend! Everything was delivered quickly, delivery sdek, i was delivered straight to the office. Packed, too, everything is excellent, each device is individually packed, and on top of it is also covered with a puffy film. The devices are heavy, cute, though a teaspoon in my opinion is too small, the handle could be done more, but this is a matter of taste
Rated 5 out of 5
E***e –
According to the description, very neat packaging, each cover is individually packed. Very fast shipping. I highly recommend it.
Rated 5 out of 5
A***S –
They’re perfect! Really super beautiful and super qualitative. Very well packaged! Top
Rated 5 out of 5
I***a –
Placed an order with accelerated delivery, everything came in time. Each device is packed in a separate package. The color is beautiful, the forks do not have sharp teeth.
Rated 5 out of 5
A***a –
Great! Let’s see how to use. Teaspoons are small. Packed was very good. Delivery in less than a week to Moscow by courier home.
Rated 5 out of 5
D***v –
My first order for AliExpress. Dreamed of such devices for many years. On European and American websites, they are fabulous expensive in comparison with these. Packed well! Each device in its own dense reusable plastic packaging zip lock. The devices are heavy, by weight (which in my opinion is good) a little heavier than classic devices with handles for Ivory (on the left in the last photo) and much heavier devices with plastic handles (on the right in the last photo), bought in the supermarket. Sticks-glossy gold (ordered separately, but came along with the rest of the devices), the rest of the devices are matte. How strong gilding, and how it will behave when using, it is difficult to say in appearance. While I like everything! I highly recommend! I plan to finish the complete set of devices. P.S. With the store did not communicate, the goods were sent within three days, came a week before the expected delivery time (Volgograd region). Order, you will not regret!
Rated 5 out of 5
O***a –
Long went, but they are awesome!!! Thank you, I will order more, so that all were devices! Thank you!
Rated 5 out of 5
A***k –
These cutlery are gorgeous, very elegant, delivery in 13 days. Rewelacja. Zamówię whole set. Thankyou <3
Rated 5 out of 5
S***a –
Ordered on sale 11,11 Today 16.11, the courier brought straight home! Packed mega securely, each set is wrapped in a thick layer of air film, rewind tape, so also every device in a separate package! Devices are stylish, neat, heavy. Happy as an elephant)
Rated 5 out of 5
V***v –
Thank you! I really liked the set. Delivery by courier. Packed very reliable!
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Customer –
so beautiful…i will buy tis product again quick delivery
B***b –
Great products if you will highly recommend store sent it very fast. I intend to buy another six. I gave the Customs $13. But the materials are very heavy and good quality
Z***k –
Spoon traction, national Packing in a micron bag on another photo, in cannons Delivery here three
E***e –
The packaging came in very nice and locked bags. They look great. They are heavy. I ordered two sets since I couldn’t be sure, now I’ll order another six sets. Supers.
K***s –
The devices are excellent. There are no complaints to the store. Delivery was meant by sdecom to the apartment. And it’s disgusting!!! they appointed time and did not come 2 times! Then the courier just didn’t show up. On the phone of the hotline learned that the parcel will be collected to return to the seller. We agreed in the end that i will take it from the point of issue itself, but it was not here. Sdek kept calling me, trying to set the delivery time home. 2 weeks i tried to get my order, talking to different delivery staff, repeating the same arrangements. As a result, i had to travel 2 points of issue and 1 warehouse-sorting to catch my parcel, because. The operators of the call centres constantly misinformed about its location.
M***a –
Drives! Good quality building! Took almost 2 months to arrive
M***n –
Super happy with this product. Just like the description. Shipping very fast. I recommend 100%
Customer –
Spoons very beautiful arrived quickly
A***S –
Very fast shipping. Sdek was brought home. The goods are excellent, i will take more
J***l –
Thank you to the store for the goods and the speed of sending it deserves 5 stars I advise you to deal with the product magnificence
Customer –
The store is well done, definitely recommend! Everything was delivered quickly, delivery sdek, i was delivered straight to the office. Packed, too, everything is excellent, each device is individually packed, and on top of it is also covered with a puffy film. The devices are heavy, cute, though a teaspoon in my opinion is too small, the handle could be done more, but this is a matter of taste
E***e –
According to the description, very neat packaging, each cover is individually packed. Very fast shipping. I highly recommend it.
A***S –
They’re perfect! Really super beautiful and super qualitative. Very well packaged! Top
I***a –
Placed an order with accelerated delivery, everything came in time. Each device is packed in a separate package. The color is beautiful, the forks do not have sharp teeth.
A***a –
Great! Let’s see how to use. Teaspoons are small. Packed was very good. Delivery in less than a week to Moscow by courier home.
D***v –
My first order for AliExpress. Dreamed of such devices for many years. On European and American websites, they are fabulous expensive in comparison with these. Packed well! Each device in its own dense reusable plastic packaging zip lock. The devices are heavy, by weight (which in my opinion is good) a little heavier than classic devices with handles for Ivory (on the left in the last photo) and much heavier devices with plastic handles (on the right in the last photo), bought in the supermarket. Sticks-glossy gold (ordered separately, but came along with the rest of the devices), the rest of the devices are matte. How strong gilding, and how it will behave when using, it is difficult to say in appearance. While I like everything! I highly recommend! I plan to finish the complete set of devices. P.S. With the store did not communicate, the goods were sent within three days, came a week before the expected delivery time (Volgograd region). Order, you will not regret!
O***a –
Long went, but they are awesome!!! Thank you, I will order more, so that all were devices! Thank you!
A***k –
These cutlery are gorgeous, very elegant, delivery in 13 days. Rewelacja. Zamówię whole set. Thankyou <3
S***a –
Ordered on sale 11,11 Today 16.11, the courier brought straight home! Packed mega securely, each set is wrapped in a thick layer of air film, rewind tape, so also every device in a separate package! Devices are stylish, neat, heavy. Happy as an elephant)
V***v –
Thank you! I really liked the set. Delivery by courier. Packed very reliable!